Natasha Gordon-Miller, Ed.D, MSc.

Director, Public Service Capability Development

Dr. Natasha Gordon-Miller is a strategic leader in public sector transformation and a distinguished Human Resource Management and Learning and Development Specialist with over twenty years of experience enhancing organisational capability within Jamaica’s public service.

As Director of Public Service Capability Development (PSCD) at the Management Institute for National Development (MIND), she leads the national agenda for competency-based learning and development, guiding the design, institutionalisation, and implementation of systems that enhance leadership, professionalism, and performance across Ministries, Departments, and Agencies (MDAs).

Dr. Gordon-Miller holds a Doctor of Education (Ed.D.) in Educational Leadership from Delaware State University. Her research provides critical insights into the design and delivery of effective professional development in hybrid learning environments, with direct implications for education and workforce development policy.

She is a principal architect and driver of key Government of Jamaica reform initiatives, including:

  • The Public Sector Learning and Development (PSL&D) Policy and Public Sector Learning Framework (PSLF), which establishes a whole-of-government, competency-based approach to learning and development
  • The Service Excellence Policy Framework, which underpins capacity development for improved public service delivery

Her leadership portfolio spans programme design, institutional strengthening, consultancy oversight, and cross-government stakeholder engagement at the highest levels. She is recognised for her ability to translate policy into implementable systems, align learning with national development priorities, and drive sustainable organisational change, and a public sector transformation and modernisation.

Dr. Gordon-Miller is a member of the International Association of Facilitators and the Human Resource Management Association of Jamaica. She brings to her work a strong commitment to public service excellence, alongside her roles as a devoted wife, mother, and proud soccer mom.