| Course Name: | Service Skills for Ancillary Workers – Montego Bay |
| Course Location: | EOJ, Unit 25 Fairview Office Park, Montego Bay, St. James |
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| Course Fee: | $ 16,000.00 |
| Course Hours: | 16 |
| Course Days & Time: | Tuesday & Wednesday (8:00 a.m. – 5:00 p.m.) |
| Course Start Date: | July 14, 2020 |
| Course End Date: | July 15, 2020 |
| Course Delivery Mode: | Face to Face |
| Course Award: | Certificate of Achievement |
| Course Description: | This course is designed to help ancillary staff recognize and understand the importance of their roles and responsibilities within an organization. The course should help the participants to build their self-confidence and knowledge as well as improvement and development of self. |
| Course Requirements: | N/A |
| Course Feature: | Understanding Self and Human Relations;
Effective Communication;
Providing Quality Customer Care;
Health and Safety Procedures;
Environmental Considerations
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| Target Group: | Ancillary Workers;
Facilities Maintenance Workers;
Drivers;
Bearers;
Other Support Workers
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