| Course Name: | Public Accountability and Service Excellence |
| Course Location: | |
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| Course Fee: | $ 36,000.00 |
| Course Hours: | 9 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | December 8, 2026 |
| Course End Date: | December 15, 2026 |
| Course Delivery Mode: | Online |
| Course Award: | Certificate of Achievement |
| Course Description: | “Public Accountability and Service Excellence” seeks to support the Government of Jamaica’s commitment to raising the standard of public service by building a culture of accountability, responsiveness, and excellence. Aligned with the Service Excellence Policy and the Service Experience Learning Pathway, this course is designed to empower public sector professionals with the knowledge and skills needed to deliver high-quality services efficiently and effectively. It aims to enhance service delivery by strengthening the capacity of those who serve, ultimately improving the overall experience for citizens and stakeholders interacting with the Government of Jamaica. |
| Course Requirements: | Bachelors in Management Administration or Management Studies
Experience in outreach work and with call centres and help desk environment
Knowledge and experience conducting research and training and facilitation
Working knowledge of Quality Management Systems
Knowledge of GoJ’s legislation governing service delivery and service quality and organisational performance
3 Years’ experience in Customer Service at the supervisory level |
| Course Feature: | Public Sector Accountability; Requirements for Establishing and Sustaining Citizen Charters; How to Maintain Balance Between the Organisation’s Needs and that of the Customers; Public Accountability Best Practices for Service Excellence |
| Target Group: | Manager Customer Service, Customer Service M & E Manager, and Director Customer Service. |