Developing High Performance Teams
|Course Days & Time:||
Tuesday & Thursday (9:00 a.m. - 12:15 p.m.)
|Course Start Date:||
March 20, 2023
|Course End Date:|
|Course Delivery Mode:||
Certificate of Participation
This course is designed to enable supervisors, managers, and all team leads to develop the knowledge, skills and abilities required to set challenging and productive goals for their respective teams; to identify the material and other resources required by the team to achieve said goals; to set up systems and processes to measure team results; and to hold themselves and their teams accountable for achieving the agreed goals. Participants will also be exposed to typical dysfunctions that affect teams along with strategies for addressing such dysfunctions. The goal of this course is to develop and strengthen their knowledge, skills and abilities as they strive to create a work environment fostered by a commitment to engendering high levels of trust.
Upon successful completion of the programme, participants will be able to: • Utilize proven strategies for creating and maintaining trust within a team • Engage in constructive conflict resolution • Effectively negotiate internal and external service level agreements required to achieve departmental goals • Create and implement accountability frameworks to keep team performance on track
The programme is targeted at all those who have direct reports such as: Team Leads, Supervisors, Managers, Senior Managers and Directors.