| Course Name: | Excellence in Public Service Delivery: Systems, Frameworks and Procedures |
| Course Location: | MIND Kingston Campus |
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| Course Fee: | $ 54,000.00 |
| Course Hours: | 12 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | February 19, 2026 |
| Course End Date: | March 3, 2026 |
| Course Delivery Mode: | Hybrid (Live and Asynchronous) |
| Course Award: | Certificate of Participation |
| Course Description: | The purpose of this course is to introduce participants to some of the key considerations that will help them to continually strive for alignment and improvement so that MDAs working collaboratively can better meet the needs of citizens, drive positive outcomes, and establish a reputation for excellence in public service. |
| Course Requirements: | N/A |
| Course Feature: | A Systems Approach to Public Service Delivery
Complexity: An Overview
The Aligned Public Sector Organisation
Collaborative Governance
Social Contracts
Employee Happiness |
| Target Group: | Customer Service Directors and Heads of MDAs |