| Course Name: | Best Foot Forward: Navigating the Customer Service Frontline |
| Course Location: | Kingston Campus |
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| Course Fee: | $ 25,000.00 |
| Course Hours: | 9 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | August 26, 2025 |
| Course End Date: | September 2, 2025 |
| Course Delivery Mode: | Online |
| Course Award: | Certificate of Participation |
| Course Description: | The purpose of “Best Foot Forward: Navigating the Customer Service Frontline” is to equip frontline public sector staff with the skills, tools, and mindset needed to deliver exceptional, citizen-centered service. Aligned with the Service Excellence Policy and the Public Sector Learning Framework, this course aims to strengthen the professionalism, responsiveness, and emotional intelligence of service experience professionals, ultimately improving customer satisfaction, loyalty, and trust in Jamaica’s public service. |
| Course Requirements: | N/A |
| Course Feature: | The key features of this course include:
(1) Customer Care Basics: Connecting, Serving and Retaining;
(2) Gearing Up: Emotional Intelligence, Intentional Listening and Professionalism;
(3) The Role of the Supervisor in Conflict Resolution;
(4) We All Win: Dealing with Challenging Customers |
| Target Group: | Customer Care Assistants and Customer Care Officers. |