Service Experience
Service Excellence can be described as the intentional and systematic approach to ensuring that internal and external customers/clients have positive service experiences that allow them to meet their desired objectives. Service excellence professionals ensure that systems, policies and services are designed to meet the needs of the customer and the process benefits from their feedback. Profession titles in this group include, but are not limited to, Customer Care Officer, Customer Service Monitoring and Evaluation Officer, Customer Service Monitoring and Evaluation Manager, Customer Care Manager and Customer Service Director.
17 Professional Groups
Programme & Project Management
Information Professionals
Human Resource Management & Development
Environment Management
Office & Administrative Support Service
Facilities Management
Audit
Service Experience
Financial Management & Accounting
Community & Social Service
Security & Protective Service
Strategic Planning & Performance Management
Policy Development & Analysis
Legal Services
Government Communications
Information & Communication Technology (ICT)
Procurement
5 Technical Competencies
Customer Care and Relationship Management
Customer Needs Assessment and Analysis
Service Delivery and Information
Service Monitoring and Evaluation
Service Excellence Strategies, Policies and Standards