In today’s digital world, citizens expect faster, more convenient, and more personalized interactions with public services. To meet these rising expectations, the public sector must embrace technology-driven solutions that improve both efficiency and engagement. “Tech It to Them: Technology-Enabled Service” equips participants with the skills to use ICT tools and social media platforms to transform the way services are delivered. Through this practical, interactive online course, participants will explore how to leverage technology to streamline processes, connect with customers, and create more responsive, impactful service experiences. Whether you're in frontline service or leading digital transformation, this course will help you meet the demands of the modern customer—smarter, faster, and better.