| Course Name: | Service Monitoring and Evaluation |
| Course Location: | Corporate Venue |
|---|---|
| Course Fee: | $ 120,000.00 |
| Course Hours: | 15 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | March 17, 2026 |
| Course End Date: | March 31, 2026 |
| Course Delivery Mode: | Face to Face |
| Course Award: | Certificate of Achievement |
| Course Description: | This course outlines the key principles, objectives and options of the Service Excellence Policy. It facilitates understanding of how the sector is organized to ensure service excellence (Service Excellence Framework). The course will support public sector organisation to implement the SE Policy and provides participants with a working knowledge of the ethos, practices and the “how to” of service excellence delivery in the sector. |
| Course Requirements: | N/A |
| Course Feature: | What are Monitoring and Evaluation Frameworks? Implementing Evaluation and Monitoring in public service delivery GOJ Customer Service Monitoring and Evaluation System Key Steps in the Development of the Monitoring and Evaluation Plan SMART Service Level Indicators Role of Social Media Monitoring in Monitoring and Evaluation Managing the Output of the Monitoring and Evaluation Process |
| Target Group: | Customer Service Manager, Customer Service Monitoring and Evaluation Manager and Customer Service Director |