| Course Name: | Leading and Sustaining a Culture of Service Excellence |
| Course Location: | Corporate Venue |
|---|---|
| Course Fee: | $ 120,000.00 |
| Course Hours: | 15 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | September 8, 2026 |
| Course End Date: | September 22, 2026 |
| Course Delivery Mode: | Face to Face |
| Course Award: | Certificate of Achievement |
| Course Description: | The Government of Jamaica (GOJ) has long recognized the need to significantly improve service quality within the public sector, ensuring that both Jamaican citizens and those conducting business with Jamaica receive the high standard of service they deserve. In response to this need, the GOJ established the Service Excellence Policy which emphasizes the importance of delivering exceptional public services. This course enables public officers to design better and more personalized services and connect with customers more effectively. |
| Course Requirements: | N/A |
| Course Feature: | Assessing the Organization's Service Culture
The Foundational Elements of a Customer-Centric Culture.
Ensuring Service Continuity and Performance Excellence During Times of Change or Crises
Leading Culture
Developing a Culture Framework |
| Target Group: | Director Customer Service & Heads of MDA’s |