| Course Name: | Customer Needs Assessment and Analysis |
| Course Location: | MIND Kingston Campus |
|---|---|
| Course Fee: | $ 48,000.00 |
| Course Hours: | 12 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | June 30, 2026 |
| Course End Date: | July 9, 2026 |
| Course Delivery Mode: | Online |
| Course Award: | Certificate of Achievement |
| Course Description: | The course supports the Government of Jamaica’s Service Excellence agenda by equipping public officers with the skills to understand, analyse, and respond to customer needs using data-driven approaches, thereby strengthening customer-centered service delivery across MDAs. |
| Course Requirements: | N/A |
| Course Feature: | Assessing the Organization's Service Culture
The Foundational Elements of a Customer-Centric Culture.
Ensuring Service Continuity and Performance Excellence During Times of Change or Crises
Leading Culture
Case Analysis
Developing a Culture Framework |
| Target Group: | Manager Customer Service; Customer Service Monitoring & Evaluation Manager; and Director Customer Service |