| Course Name: | Cultivating Excellence: A Service for all Seasons |
| Course Location: | Kingston Campus |
|---|---|
| Course Fee: | $ 25,000.00 |
| Course Hours: | 9 |
| Course Days & Time: | Tuesdays & Thursdays (9:00 a.m. - 12:15 p.m.) |
| Course Start Date: | October 15, 2026 |
| Course End Date: | October 22, 2026 |
| Course Delivery Mode: | Online |
| Course Award: | Certificate of Participation |
| Course Description: | Frontline public servants are the first point of contact for citizens and stakeholders. Their ability to deliver excellent service directly impacts public perception and satisfaction. This course ensures that frontline staff understand their role in upholding service excellence and have the necessary skills to engage effectively with the public. |
| Course Requirements: | N/A |
| Course Feature: | Customer and Service Provider Care Basicsg
Understanding Needs, Communicating Progress, and Seeking Feedback
Teamwork and Collaboration for Service Excellence |
| Target Group: | Entry Level Officer or Equivalent. |