CORE
COMPETENCIES
PROFESSIONAL PATHWAYS / TECHNICAL COMPETENCIES
CORE VALUES
GOJ
Competency
Model
Communicating Effectively

Engage with the citizens of Jamaica and our colleagues, actively listen to others, and respond with respect and honesty.

Sub-competencies include, but are not limited to:

  • Verbal and written communication skills
  • Presentation skills
  • Giving and receiving feedback in a timely manner
  • Facilitation skills
  • Handling meetings effectively
  • Information technology skills
Professional Bands
BAND 1
  • Seeks the perspectives of others to ensure inclusiveness and understanding.
  • Listens to and synthesizes others’ ideas.
  • Controls body language and facial expressions.
  • Writes in a way that is logical and easy to follow.
  • Explains complex concepts and arguments to individuals and groups.
  • Monitors own and others’ non-verbal language and adapts where necessary.
  • Invites the views of others and responds to questions honestly and respectfully.
  • Communicates technical information clearly.
  • Engages with stakeholders and colleagues at all levels to generate commitment to the goals of the MDA.
  • Creates opportunities for others to be heard.
  • Communicates with conviction and clarity in the face of tough negotiations or challenges.
  • Explains the strategic plan, giving a clear sense of direction and purpose. for self and team members.
  • Translates technical and complex information concisely for diverse audiences.
  • Develops systems and processes to champion diversity and equality of opportunity inside and outside the public service.
  • Crafts strategies that facilitate effective communication among external partners, stakeholders and customers to secure mutually beneficial. outcomes.
  • Communicates using appropriate styles, methods to maximise understanding and impact.
  • Articulates complex concepts and puts forward compelling arguments and rationales to all levels and audiences.
  • Develops and protects the reputation of the MDA and the public service with authority and credibility.
  • Engages with the news media and other avenues for communication openly and transparently to build credibility and support for the MDA.
  • Promote the organisation’s position with authority and credibility nationally, regionally and internationally.
  • Negotiates with and influences external partners, suppliers, stakeholders, and customers successfully at the highest levels.
  • Champions the achievements of members of the MDA. Openly rewards innovation/creativity.
  • Creates models or frameworks that allow for the understanding of powerful ideas and innovative concepts.
Return to The Inspiring Cluster
The Inspiring Cluster
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Communicating Effectively
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Working Collaboratively
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Developing Capability
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