The Management Institute for National Development https://validator.w3.org/feed/docs/rss2.html Customer Journey Mapping, Segmentation and Service Customisation Home State Protocol & Business Etiquette (October) Inventory Management (October) Cultivating Excellence: A Service for all Seasons Customer Relationship Management: Analytics for Customer Insights and Service Excellence Records and Information Management (RIM) Level 1 (October) Preparing Cabinet Submissions (October) Train the Trainer (October) Strategic Human Resource Management (October) Supervisory Management (October) Receivables Management (October) Budget Preparation and Management (October) Government Accounting Level 2: Module 3 Government Accounting Level 1: Module 6 (October) Effective Report Writing (October) Administrative Management: Level 2 (October) Administrative Management: Level 1 (October) Administrative Management: Level 3 Secretarial Qualifying Examination (September) Minute Writing (September) Audit Foundations (September) Public Speaking and Presentation Skills (September) Government Accounting Level 1 Module 1 (September) Government Accounting: Level 1 – Module 2 (September) Post Graduate Diploma General Management Postgraduate Diploma: Human Resource Management Leading and Sustaining a Culture of Service Excellence May 2026 Excellence in Public Service Delivery: Systems, Frameworks and Procedures Service Monitoring and Evaluation Moments that Matter – Essentials of Customer Service Excellence for All Stakeholders Supplies Management Module 2 Protected Disclosures Act 2011: Training for Designated Officers (September) Service Skills for Ancillary Workers (August) Managing the Frontline Service Experience Leading with Emotional Intelligence (August) MIND/JCSA Professional Certificate in Industrial Relations [PCIR] (August) Organisational Development (August) Government Accounting: Level 1 – Module 5 (August 2025) Audit Foundations Secretarial Qualifying Examination ( July) Records and Information Management (RIM) Level 1 (June) Government Accounting Level 1 Module 1 (July) Performance Coaching Service Excellence Policy 101 (June) Protected Disclosures Act 2011: Training for Designated Officers June 2026 MIND Scheduled Programmes/Courses State Protocol & Business Etiquette (June)