Service Excellence Strategies, Policies and Standards

The process of determining, developing, implementing and adhering to the short to long-term service goals of the organisation and the initiatives and culture that will support their achievement.

Level 1 Essential
5 Technical Competencies
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Customer Care and Relationship Management
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Customer Needs Assessment and Analysis
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Service Delivery and Information
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Service Monitoring and Evaluation
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Service Excellence Strategies, Policies and Standards
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